Frequently Asked Questions
Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping takes 7-15 business days for US orders, and 10-20 business days for international orders. Express shipping is available for faster delivery.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on orders over $49 (US) and $69 (international).
Q: How can I track my order?
A: Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on the carrier website.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Q: Can I modify or cancel my order?
A: You can modify or cancel your order within 2 hours of placing it. After that, please contact us and we will do our best to help.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be in original condition with tags attached.
Q: How do I return an item?
A: Contact us at support@klevvi.com to start a return. We will provide a return shipping label and instructions.
Q: How long does a refund take?
A: Refunds are processed within 10 business days after we receive and inspect your return.
Products
Q: Are your products high quality?
A: Yes! We carefully curate all our products to ensure the highest quality standards for your home.
Q: Do you offer gift wrapping?
A: Not at the moment, but we are working on adding this service soon!
Contact Us
Still have questions? Contact us at support@klevvi.com and we will be happy to help!